Our Policies

TERMS AND CONDITIONS: 

1. The Laws of the Republic of South Africa shall, in all respects, govern this agreement.

2. Reservations Procedure:All Reservations must be placed in writing with Lion Roars Central Reservations as follows:
Telephone Number: +27 (21) 424 1530;
Email Address: reservations@lionroars.com

3. Single Supplement:A single supplement, calculated at 30%, applies 
For Peak Season, the Room Rate applies for single occupancy 

4. Rate Inclusions: Town Lodges: accommodation, breakfast, in-room tea and coffee

5. Rate Exclusions: Town Lodges: all drinks, transfers, telephone calls, laundry and any items of a personal nature

6. Check-In Time: 2pm (Town Lodges) 
    Check-Out Time: 10am (Town Lodges)

8. Child Policy: All ages welcome
- Selected Luxury Suites and Executive Suites accommodate 2 children (0-12 yrs) or 1 child (13 - 17 yrs) sharing with parents. 
- Subject to rooms available at time of booking. 
- Children staying in a room by themselves will be charged adult rates. 

9. Group Bookings: In the event of a reservation being made for 6 or more rooms for the same period at the same property, this will be classified as a group reservation for which separate terms apply.

10. Guide & Driver Room/s:

• Group Definition: 6 Rooms or more constitutes a group
• For 6-11 Rooms booked: 1 Room at 50%
• For 12-17 Rooms booked: 1 Complimentary Room
• For 18-23 Rooms booked: 1 Complimentary Room and 2nd Room @ 50%
• For 24 or more Rooms booked: 2 Complimentary Rooms

11. Peak Season: Min Stay & Double Occupancy:

• Peak Season validity dates are reflected on the rate sheet, where it is applicable
• A minimum 2-night stay applies over peak season
• A room rate charge applies for single occupancy

12. Provisional Bookings: Provisional bookings are held for 14 Days only, over peak season it will be held for 7 Days only

13. Deposit/Payment Policy FIT:

1. 30 Days prior to arrival: 100% Pre-payment
2. All bookings must be guaranteed with prepayment, a valid credit card or if the Tour Operator has an authorised account with Lion Roars, a voucher
3. 20 December – 10 January: 20% deposit is required 14 days after the reservation is made to secure the booking.